Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | It is great
The canvas arrived yesterday and is great. It is to be used in a wedding on Saturday and the couple are thrilled to have it.
Cheers
Karin, | extremely happy with it
The poster we ordered just arrived and everyone at our company is extremely happy with it. The colour, the sharpness and the quality of the mount are all beyond our expectations. Thanks.
Bob Y., Toronto |
I ordered a 36 x 36 canvas print of a photo I took in Tofino at Chesterman beach. Within a few hours - I had an email from Cynthia advising the resolution wasn\'t good enough to see if I had another file, to offer alternatives if not. I ended up switching to a better photo.
J. Collins, Vancouver |
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