replacement
Just reaching out to say that we received the replacement panels for our order and they are perfect. If you could please pass our thanks on to Mr Framer! We would appreciate it.
Thank you,
Sheenah, |
I am extremely disappointed in the mug you produced. I ordered the 15 oz mug as shown on your website, but that is not what I received. In fact, I measured the liquid capacity, and it\'s 13.5 oz, not 15 oz. In addition, the background of the artwork I sent was white, but the final product has tiny pink and purple dots all over it. I will never be using your company again.
Lubna, | All the best!
Dear Diana,
I MUST write this and commend your company for an excellent experience I just had with you. I bought a painting from an artist in the UK not knowing that it would be un-stretched from it's original frame and shipped to me simply rolled up in a tube. I'd never heard of such in all the paintings I've purchased over the years. After calling and visiting several companies that might re-stretch it near me, no one would touch it because it had been stretched and wouldn't take the responsibility. I believe Artfinder, whom I purchased it through, found your company in BC, some 2000 plus miles away from Ohio.
I then called you direct, and you immediately welcomed the challenge, quoted me a very fair price, arranged the entire project for me in minutes. I shipped it to you, you re-stretched my painting perfectly. There is no way you can tell it has been reworked. Plus, you carefully put black tape completely around the back frame, and installed screws and a hanging wire, along with pads at the bottom for protection. All I might add were a surprise and very welcomed. You then wrapped it in a custom made box with proper banding, and shipped it back to me in a very short amount of time. Another surprise was FedEx shipping was only $19.00. All I had to do is unwrap it, put a nail in the wall and hang and begin enjoying it.... FINALLY! I struggled with this prior to discovering Keen Art Media for far too many hours.
I want to personally thank you for your service, expertise, and professionalism in making this crazy ordeal come to such a wonderful, (and peaceful), happy ending. Wishing you and your fine company continued success. I will use and recommend you at any time of need.
All the best!
Randall
, |
I work with Edmonton Catholic Schools and we ordered two large plaque mounts from you. They arrived today and they are absolutely perfect. Thank you for doing such a great job and for getting this done so quickly!
Dana Prefontaine, Edmonton |
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