Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | thx
Thanks for the up-date. Nowhere in the Greater Toronto area can artists get custom frames for canvas art - so it is no wonder that your site is being used throughout Canada by artists. The web-site is very easy to maneuver.
Jamil, Toronto | I love it!
My 20x40†frame showed up earlier than expected and is exactly what I wanted. Very high quality and well packaged. I love it! Thank you 😊
Marissa, | Happiness
I'm all finished framing and I just wanted to let you know it all went well. Love your frames and great service, I'll certainly order from you again!
Thanks,
Kakoo, |
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