my frustration
I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | it looks great
I received my order and it looks great. However, I am very concerned about future orders. The order arrived with the box busted open, the photo was hanging out with the protective covers off as well. Surprisingly there was no damage to the wood print but I don\'t know if I would trust your shipping in the future. This was for a gallery exhibit.
Brian Kingston, Erie | Not happy
My order is missing an item. Overall, I am happy with your product and service. The stretcher bars are of a good quality and easy to assemble. Order processing is fast, no delays in shipping. Thank you.
Jenny, | double mats...
Thank you. I have received the last shipment and the double mats are perfect. They are in frames on the wall now and look great. Thanks for your excellent customer service on getting this right in the end. I can't hide my disappointment with your quality control considering this order was placed Feb 1st. But thank you and you won't hear from me again on this issue.
Morad, |
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