Deeply dissatisfied.
Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | A service worth using...
I have found the time to send a quick thank-you email...
when I received my print in the mail and opened it, I breathed a sigh of relief of how well and professional it looked! Thanks sooo much...
After much searching, I have finally found a service worth using again and again.
Thanks...
Kim, |
I just wanted to take a moment and thank you very much for your help in replacing this item. The new order arrived today and it is nice and straight and well done.
Thank you for the quick turnaround and the outstanding customer service, this was above and beyond what I had expected.
Gagool, | Superb standard
Incredible work on my acrylic face mount. The print mount are both finished to a superb standard. Really museum quality!I will be using Keenart Media Edmonton Canvas fall of my commissions.
Damon Fraietta @lifeligh, Edmonton |
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