Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | EXTREMELY HAPPY
We have received this order and are EXTREMELY HAPPY with the superb result. The quality of your 60" X 35" blow-up of our beach image is really excellent. It appears that technicians who did the work took special care to ensure the best detail and color range. The quality of the color ranges, especially the white on the wave tips, is fantastic. Thanks very much from a very happy customer.
John, Berkeley | Very good service
Very good service. Not only was the piece completed very quickly, but the communication was very good. They noticed an imperfection in my photo and offered to fix it before printing. Will come again.
Chels, ottawa |
Another great dealing with Vancouver On Canvas. I will definitely be doing business with them again.
George G., |
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