my frustration
I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | Happy again!
Your commitment to customer satisfaction, along with your efforts are a rare quality in these times. It is truly appreciated and will not be forgotten.
Take Care,
Kookou, | great help by phone
My experience has been very good, I received great help by phone and my art supplies arrived very quickly. Good job.
Alan A., Westshore |
I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge |
Upload Your Photos
Ideas Gallery
How it works? 
Artwork Scanning
Canvas Prints
Fine Art Printing
Framed Prints
Plaque Mounting
Fabric Printing
Metal & Wood Prints
Plexi Face Mount
Print & Dry Mounting
Greeting Cards
Classical Art Prints
AGP Galleries
Laser Engraving & Cut
Coffee Mug Prints
Acrylic Blocks
T-shirt Prints
Handmade Oil Paintings
All Products
Custom Picture Frames
Canvas Floaters
Wood Frames
Metal Frames
Canvas Transfer
Custom Stretcher Frames
Custom cut MatBoards
Custom Plexi Cuts
Custom Size Boards
Pre-Cut Boards
Framing Hardware
Custom Artist Canvas
Custom Size Wood Panels
Canvas Stretching Services
Resources
DoveTail Guide
Aluminum Bars
Wood Panels
Stretcher Bars
Easels & Display
Resin Coatings
Cork Rolls/Sheets
Resin On Canvas
Price Calculator
Gift Certificates
Collages on Canvas
Word Cloud Design
Photo Mosaics
Image Effects
FAQs
Pro Accounts
Artist Gallery Program
Corporate Art
Contact KeenART
Turnaround time
Shipping
Rush Orders
Job Opportunities
