Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal |
Beautiful frame. Only 1 problem ... I had assumed the frame would include the glass to cover the picture.
Inez K., | Safe and sound
I received my order yesterday, safe and sound, and I just wanted to let you know how pleased I am with the results. The ease of use of your web-site, your customer support and the speed and quality of your work are exceptional. Excellent work! I look forward to using your services again in the future,
Philip, Montreal |
I have received my order; beautifully packed, well built, immediate shipping, an efficient and professional business exchange.
Thank You!
Trixi, |
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