Order process has been basically seamless, but I am still awaiting delivery and having trouble with FedEx who are indicating delivery was not possible, although I was waiting within 1 metre of my phone all day. In spite of 40 minutes on phone with them and confirmed they have the correct address, they will only attempt delivery again tomorrow. I can wait again all day today, but tomorrow have a few essential errands, so not sure what to do about this and it has really soured me on the whole experience
Janet M., | appreciate your quick response
I sincerely appreciate your quick response to my concern on a recent order. I will certainly be a repeat customer!
James, Seattle | Hello at KeenART!
I have received my canvas print this week and I must say, I just love it. I knew I would love my print, but seeing it on canvas-it looks great. Thanks for your service!
Marzena, | All the best!
Dear Diana,
I MUST write this and commend your company for an excellent experience I just had with you. I bought a painting from an artist in the UK not knowing that it would be un-stretched from it's original frame and shipped to me simply rolled up in a tube. I'd never heard of such in all the paintings I've purchased over the years. After calling and visiting several companies that might re-stretch it near me, no one would touch it because it had been stretched and wouldn't take the responsibility. I believe Artfinder, whom I purchased it through, found your company in BC, some 2000 plus miles away from Ohio.
I then called you direct, and you immediately welcomed the challenge, quoted me a very fair price, arranged the entire project for me in minutes. I shipped it to you, you re-stretched my painting perfectly. There is no way you can tell it has been reworked. Plus, you carefully put black tape completely around the back frame, and installed screws and a hanging wire, along with pads at the bottom for protection. All I might add were a surprise and very welcomed. You then wrapped it in a custom made box with proper banding, and shipped it back to me in a very short amount of time. Another surprise was FedEx shipping was only $19.00. All I had to do is unwrap it, put a nail in the wall and hang and begin enjoying it.... FINALLY! I struggled with this prior to discovering Keen Art Media for far too many hours.
I want to personally thank you for your service, expertise, and professionalism in making this crazy ordeal come to such a wonderful, (and peaceful), happy ending. Wishing you and your fine company continued success. I will use and recommend you at any time of need.
All the best!
Randall
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