The service was good but...
The canvas was good but there was no note delivered with it as I had requested. The receiver did not know who it was from. Otherwise the service was good.
Nuala Hardiman, Sydney,Australia |
SERVICE: I\'m so very happy that I choose Keenart over Amazon. I purchased 2 frames and made an oversight error on my initial order. The Keenart staff immediately picked up on it and emailed me with a request for precision. The following exchange of emails were nearly instantaneous. Thank you for that.
PRODUCT: The frames are perfect. I choose the thinner ones and I was worried about their capacity to handle a 30\"x60\" heavy canvas. They are built strong - good wood, not too heavy, perfect fit. I\'m extremely happy with the final product.
SHIPPING: Would have preferred Canada Post but they used CANPAR which easily gets confused with simple addresses (previous dealings with them were the same... Still better than Purolator...) They missed the first delivery and I caught up to the truck on the 2nd attempt... (Condo towers seem overly complicated for their drivers).
OVERALL: Fantastic service, product and end result. I will order again and refer them in the future.
Mike, | Excellent communication!
Excellent communication. Easy to navigate web site for ordering. Very quick delivery and excellent product.
Thanks
Bruce Tuck, Victoria | Plak Mount
Hi! I just wanted to let you know that my order arrived and it looks just fantastic. Thank you for the exceptional work!
Gisso, |
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