Deeply dissatisfied.
Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | a big THANK YOU!
I hope you pass along to the gentleman I spoke to regarding my lost order...a big THANK YOU!! I received my two frames today and they are beyond what I expected. They are beautiful! I had never ordered from you folks before but you are now my frame supplier for my paintings. Thank you for your help as well!
Zerti, |
Hi. I have just received my second Custom Frame from Canada on Canvas or Keen Arts and it is absolutely perfect. Once again thanks very much for your assistance. Love the frame and it is perfect for the painting. Cheers Terrance
Terrance Walker, Nelson. BC | CSR
Amazing Customer Service
Miss Anne, Burnaby |
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