Very impressed.
Thanks so much for the excellent customer service and communication. I am so glad to have found your company online. Very impressed.
Best ...
Mere, | Thank You SO much!
Thank You SO much. I had a print made for my brother and his future wife of the engagement pictures i took for them. I made them into a collage and gave them the 16x16 canvas for Christmas. They loved it and so did I. The website was so easy to use and i received my print in 3 business days... during the Christmas rush! I will definitely be ordering again!
Thank you
Jaimie Moon, Cold Lake, AB | absolute delight
We in the world have a tenancy to complain so I thought I would take a minute and highlight my absolute delight with the service I receive from your company. The quality of framing material is excellent and the quality of the completed frames is exceptional. They are delivered on a tight schedule and the packing is the best I have ever had. Cost is fair and I do get quality in each frame. Well done and thank your staff on my behave for their excellent quality of their efforts.
Gerry, |
Pros:Solid workmanship Delivered in the quoted time frame Cons: We were never asked to choose a matte colour when we came into your office to spec out the job. Due to blue samples on the wall that have the trim colour the same as the matte colour we thought we would be getting the same colour on the edge and the matte. At some point the person putting together our order should have realized that we had not selected a matte colour. At that point work should have stopped to find out what we wanted. We should have been called to find out what colour we would want the matte to be. Why would one of your workers make that decision without knowing our taste? My wife did receive a call that the walnut colour we chose for our art was no longer available but that a very close option was found. My wife asked if there was an opportunity for us to come and have a look. We were told that was not possible. The matte colour your worker selected is nowhere close to the original walnut colour we selected. A discount was provided as we expressed our surprise and disappointment when picking up our art. We really had no option. The work could not be reversed. Our only option was to buy the images again and start over. We would be out 100\'s of dollars. The colour your worker selected for us does not work well in our room. Additionally we were told that hardware to hang our art was provided. We only opened the smaller image when picking up our art as the larger image was packed too well to open. When I did not see the hardware in the smaller image and asked, we were told that hardware for both pieces were in the packaging of the larger image. I just called your office and asked about the hardware and was told now it would to be included. Very disappointed in the communication with your company and the results of this project.
Rick R., |
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