I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | impressed
Thanks very much, everything is correct. I appreciate you applying the discount! I have been very impressed with the construction of the wood panels. It makes my artwork look very professional.
Nancy, | picture turned out very well but
Good Morning; Thank-you for your prompt service and to let you know the picture turned out very well. I did have a concern as there is a \"popped\" nail head at the top but as it\'s in a dark tree and can only be seen at different angles I didn\'t think it was worth the postage and hassle to return it.I would certainly consider using your company again but would hope that the finished product could be checked over before sending it out.
Doreen Russell, Chilliwack |
Terrible experience. Ordered frame on March9th, arrived May7th. Arrived with two visible dents in frame material. And 2/4 clips on back have fallen off just taking it out of box. Quite disappointed.
KeenART: The frame was a backorder item and because of covid-19 there is delays when ordering from suppliers unfortunately.
Lauren, |
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