Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Canvases arrived !
I just want let you know that my canvas photos are arrived this week and they are lovely. I really appreciate all the editing you did for the final outcome.
Thank you
Totia, | all terrific...
Hey guys - the order just arrived and I\'m thrilled with your service. I called first to make sure how this process works - and the phone service, the follow-ups, speed and most of all execution were all terrific.
Have a great week!
Mike, | Good morning!
I wrote earlier in the week about an order and wondered what it’s estimated time of delivery might be. We received the parcel this morning! Thank you so much! I wasn’t expecting it until early next week.
We appreciate your help in getting it here so quickly.
Merry Christmas and Happy New Year to you and your team!
Nika, |
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