Deeply dissatisfied.
Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | you ROCK!
I received my order of a print to canvas on Monday and just had to send you a note to tell you that you have done an awesome job our original order. We absolutely love what you did and will treasure this picture for years to come. Thank you, so much for the care and color matching that you did to make this a special order for us to enjoy! Kudos folks…..you ROCK! Have a terrific day and we are looking forward to placing more orders with you.
H & D, | Wonderful!
Thank you so much, we appreciate it and are very happy with our framed cork boards.
Meli, | THANK YOU!
Hello Everyone,
I hope you are well. I did not have time to communicate with my son after receiving and passing to him the package with my order re-done by you. Sorry for late e-mail due to that!
This time it is done PERFECTLY! My son is very, extremely happy, since it matches his dream picture of how it should look!
Thank you very, very much for your effort, your help, understanding and your support!
One more time - THANK YOU!
Tessna, |
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