frustrated...
I am extremely frustrated that I ordered my canvas from you last Tuesday morning and was told it would arrive 3-4 days later. Little did I know that it wouldn\'t even be sent out until a week later. By the time I should have received my canvas, it hadn\'t even been sent out. Not a peep from you guys. Not an explanation. Not an apology. Not even a heads up. Needless to say, I am frustrated. If you are running behind, let people know that are depending on your product. I had to call and inquire about the status of my order since there was no tracking number online and it had already been over a week (clearly there was no number because it hadn\'t even been sent yet) to be told, \"I don\'t know what to tell you. You should hopefully get it by Friday.\" Not even an apology or better explanation. I was depending on you guys for a deadline. That is all thrown out the window.
KEENART: We shipped the artist canvas four days after we received the order, and the free shipping took 3 days, unfortunately for an important order like this the Customer didn\'t ask for rush services or express shipping, we are really sorry for any inconvenience this may have caused. Please for next order remind us the deadline in order note section.
Robin C., San Francisco, CA | Handmade oil paintings
I had been searching for paintings of my favourite mountains where my husband and I travel each year, and could not find anything I liked in any gallery anywhere, local or distant. I sent two photos to KeenART to be made into oil paintings and they are not only better than I had hoped for, but they are also better than anything I saw in high end galleries. Thank you. I would recommend KeenART to anyone.
Penny, | high quality job
I received my canvas print today. Thank you for the high quality job. It met every expectation I had. Your framing was exactly what you represented it would be and the image was very much to my satisfaction. High quality work can often be measured not only by the product itself, but also by the way it was packaged and shipped. It was packaged in a very secure and high quality fashion and protected properly against damage. My thanks to you and your entire production staff. I will happily send other images to you again in the future.
Best regards,
Lee, | This won't be my last order!
I was very pleased with the speed, price and quality of the item I ordered. At first I couldn't believe it would come out cheaper and faster than ordering from the "Big Box" stores, but I had a deadline and they couldn't meet it. You have. Thanks for the great service. This won't be my last order.
Karel, Edmonton, AB |
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