Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | VERY happy I am VERY happy with the canvas print the frames. They are well made look fantastic. Thank you so much for the fast turnaround time great work!
Kim, Campbell River | Thanks for your assistance I now have all custom boards/panels. They are beautifully sized and constructed. I so appreciate that you included wire and hanging devices. A bonus, for sure!
It was a bit harried at first. I needed to head to the San Francisco DHL warehouse to get a box that was never delivered!!! Still, all is well that ends well.
Thank you for all of your assistance. I hope to do business with you in the future.
Mahsa, | Quality plaque mount I just wanted to say thank you for the picture you mounted on a very large board for me. It looks amazing !
I will definitely consider your services in the future and will recommend to my peers.
All the best,
Joy, Calgary |