pleasantly surprised Just want to say how pleasantly surprised we were to a) receive our frames in SUCH a prompt amount of time & b) to receive such great-looking frames!!!! We live in Dawson City & have no framing shops here. The closest one is in Whitehorse about 550km away. It is a nice shop but we were able to get both frames from you for the same price as one from Whitehorse & this made the difference between getting our work framed and not! So thank you very much for the good work & this will not be our last order!!!!
Erika Marzinotto, Dawson City | Excellent service Excellent service. Quick turn around time ordered on Dec 14th, received an email to clarify info on the 15th (happy to receive email as I was unsure about size so this communication put my mind at ease) and received email stating it was in transit with Canada Post the next day. Received delivery on Dec 21st. Very pleased with product.
Jean, Ottawa | I ordered a frame 8 days ago. I just recieved confirmation that it was only shipped today.. Delivery was supposed to be 6-8 dasys. Not happy...
Al, | the frame looks good but... Received the frame - three points for your information.
This took 2.5 weeks to receive - in my opinion that is too long unless you indicate as such on the order
the mounting screw heads are much much too small - I have many tools - none fit your Robertson tiny heads - had to go to home depot and picked up 4x3/8 wood screws that finally worked
the mounting flanges didn't fit my frame - I had to bend them to fit - not easily done - required my vice and heavy needle nosed pliers - my print was from Walmart and so I suspect they cheaped out on the thickness of the wood in the print - but I should have been able to adapt the mounting flanges more easily
Other than that the frame looks good and works
Jejoo, |