Q1 : What kind of inks do you use for canvas prints?
We use pigmented inks which provide not only better display permanence than the dye-based inks you get in most inkjet printers, but also have better water-fastness and humidity-fastness.
Q2 : Can I get a print on canvas without a frame?
Not a problem. We can print out just the canvas and roll it up to send to you. All orders shipped internationally will be rolled canvas. We do not ship stretched canvas prints internationally over 20x24.
Q3 : Can I see a preview of the canvas before it is printed?
We do not send previews to our customers simply because everyone’s computer is different but we do back our work with a satisfaction guarantee!
Q4 : What is the difference between standard and Museum gallery wraps?
Our standard canvases are mounted on 3/4-inch stretcher bars and are ideal for framing. Our Museum gallery wrapped canvases are mounted on thick 1-3/8 inch stretcher bars. Museum gallery wrapped pieces are generally displayed without frames.
Q5 : Do you do multi panel canvas prints/frames?
Yes, for Multi Panel Canvas orders please contact us providing the details and the original artwork/photo.
Q6 : What printer do you use?
We print on the Epson 9880 44" Stylus Pro, Epson 4800 17" Stylus Pro and soon Epson Stylus Pro 11880 64" printers.
Q7 : What kind of canvas do you use?
We use Epson PremierArt Water Resistant Canvas. Below are the details:
# Water Resistant for increased durability
# Highest resolution canvas for outstanding reproduction
# Glossy surface
# Weight: 350 g/m2
# Acid free 65% Polyester, 35% Cotton
# Heavyweight for quality feel
# Bright white base for highly saturated images
# Medium gloss surface for easy spraying
# Thickness: 19 mil - 2:1 Weave
# Opacity: 99%
# Unique texture for true artist look
# Poly/cotton blend
# Instant drying microporous coating
# Stretchable for framing
# Applications: Fine Art Photography, Giclée Reproduction, Portrait Photography, Wedding Photography
Q8 : How the pricing works?
Pricing is based on canvas print width and height and mounting method.
Q9 : How should I upload or send my photos if they are larger than 10 Mbyte?
Please use our upload form if the file size in under 10 MBYTE:
uploads.php
For larger file sizes you may send a link to your uploaded file on a web/FTP server or create an Online File Storage account and send the link to us, "box.net" is a sample of these sites and Free for the first two weeks:
Online File Storage:
http://www.box.net/
Free Online File Storage:
http://www.xdrive.com/
Free open source FTP software:
http://filezilla-project.org/
If you are familiar with a FTP software, please contact us for our FTP server info.
Q10 : Can I email my image to you as attachments?
Yes, it is possible to submit images via email. If you choose to submit an image by email, please send only JPEG file formats with Maximum size of 10 Mbyte.
Q11 : What kind of printing process is used to generate the artwork?
We print your picture on the latest in high resolution large format state of the art Epson printers. A recent breakthrough in technology has allowed us to bring you long lasting, vibrant, photo quality images that are fade resistant for over 100 years.
Printing details are:
Epson fineart Inkjet printer
Epson Water Resistant Canvas
8-Channel Print Head Technology
8-Color (C, Lc, M, Lm, Y, Lk, LLk + PK or MK) pigment based ink
Variable-Sized Droplet Micro Piezo drop-on-demand ink jet with AMC™ technology
Epson UltraChrome K3™ Ink Technology
Smallest droplet size: 3.5 picoliter
2880 x 1440 dpi print
Q12 : How do I order canvas prints from your site using my photos?
There are two easy ways:
1. Upload your photos online and select canvas print size
2. mail
if you have a printed material like an old black & white photo or poster mail it to us to be scanned and printed.
Q13 : Can I save my image on a CD or DVD and mail it to you?
Yes, this is probably the best way if it is larger than 20mb, we recommend uncompressed TIFF file format.
Q14 : Will you scan my image if I send it to you?
Yes and there is no additional cost for scanning if the it is required as part of your print order. We can scan negatives, slides and medium format transparencies.
Q15 : What is the minimum resolution of my my digital picture or file to be printed on canvas?
We recommend 75 to 300 pixels per inch or DPI, for some pictures even 50 DPI works, send the picture and we will contact you if the DPI is not enough for the requested print size.
Q16 : Do I need to register to purchase?
If you use "Quick checkout" no, if you need to register visit register page for detailed registration information. If you are not yet registered, you will be prompted to complete your billing and shipping information as part of the image purchasing process.
Q17 : I have an old photo that I want restored and put on canvas, can you do that?
Yes, we do offer photo restoration services along with canvas printing. Your photos can be mailed to our mailing address or send tp be scanned. Please contact us for pricing.
Q18 : Can you stretch and mount canvas print?
Yes, we use 3/4" Depth or 1-3/8" Depth stretcher bars.
Q19 : Will you touch up my image at all?
If there are hair or dust marks or scratches on your image, we will contact you to confirm that you want these removed. The same applies to correcting red-eye.
Q20 : What size of canvas prints do you offer?
We can print up to 44" wide and 40' roll. If you would like your Canvas Print created in a different size then please contact us for a quotation. We use only fine art printers, inks and canvas.
Q21 : Which file formats are best for canvas prints?
We accept JPG and the suitability of the file format really depends on whether you intend to submit your image by email or by mail. As a general rule, JPEG files are best if submitting by email or uploading and TIFF files are best if submitting on CD or DVD.
JPEG files are lossy meaning that when they compress the data, they throw some of it away. When a JPEG file is uncompressed it does not always duplicate the original data exactly.
TIFF files on the other hand are lossless meaning they do not throw away data whilst compressing. The result is that TIFF files are much larger than JPEG files but they preserve every pixel that was in the original.
Q22 : Do you have a gallery or somewhere I can see examples?
Yes, we do have a good selection of printed samples, If you're in the area, we'll be happy to meet with you and show you different printed canvas samples.
Q23 : Where can I find pricing information?
For details please visit the pricing page for pricing information details.
Q24 : Can I search without being registered?
Yes. You can search for photos without registering on our site.
Q25 : What is bleed?
A bleed is when your image wraps around the sides of the frame. The actual picture follows all the way round. A non bleed is when the edges are left white.
Q26 : What is a 'cookie' and does my computer need to accept them?
Your Internet settings should be set to accept cookies - small pieces of information that are stored on our web server and handed to your browser when you arrive at the site. Cookies allow us to keep track of your preferences and shopping cart. If cookies are disabled, you will not be able to use the shopping cart features of the site. We will NOT use cookies to collect personal data unless such collection has been disclosed to you in advance. Please see our privacy policy for more information about cookies and our use of them.
Q27 : How is the Canvas print protected? What finishing method do you use?
For canvas prints we use BullDog Coating as a protective finish. This is a solvent borne vinyl elastomer clear coat. While the Epson UltraChrome K3™ Inks are already UV resistant inks, the coating has some additional UV buffers as well and when applied to the print, the finish can further protect it from scratching, finger prints, or smudging.
Q28 : How do I remove my email address from your mailing list?
Just login to your account, and visit the 'My Account' link from the header of the site. You can unsubscribe from our mailing list when clicking on "Edit Registration" link.
Q29 : What is so special about a canvas print?
The natural texture, depth and brilliance of a canvas print is wonderful and the print reflects light in different directions as opposed to a regular flat print. Canvas doesn't need to be framed with protective glass so the image can be seen clearly without bothersome glares and finally Canvas prints are tougher and far more durable than paper prints.
Q30 : What payment methods do you accept?
We accept VISA, MasterCard, Debit cards, PayPal and personal cheques. For details visit this page:
Payment Methods
Q31 : Is your site secure?
Our Paypal payment gateway is handled by one of the most established online merchant in the world (Paypal.com) with thousands of secured transactions daily. All data sent to their payment gateway are encrypted with 128bit security features.
Q32 : Do you ship worldwide?
Yes we are happy to ship worldwide, email us for a quote including delivery address.
Q33 : Is there a minimum quantity that I have to order?
No.
Q34 : What are the available standard Stretcher Bar sizes?
Stock size bars:
3/4" depth: 8", 9", 10", 11", 12", 14", 15", 16", 18", 20", 22", 24", 26", 28", 30", 32", 34", 36", 38", 40", 42",44", 46", 48"
1-3/8" depth: 24", 30", 36", 42", 48", 54", 60", 66", 72", 84", 90", 96"
Custom stretcher bars are available, please contact us for availibility.
Q35 : Regarding copyright can I have any image printed on canvas?
You can have any image printed on canvas provided you own the copyright of the image or have written permission from the copyright owner of the image.
Q36 : Are there any setup fees?
No.
Q37 : What kind of stretcher bars do you use?
We use 3/4" Depth or 1-3/8" Depth stretcher bars. These stretcher bars have dovetailed corners that slot together without the need for any carpentry tools or skills.
Q38 : Do you offer volume discounts?
Yes, please contact us for more information on volume discounts.
Q39 : Can you transfer a poster or print to canvas?
Yes, if you have a poster, print or photo and wish to transfer it to canvas, we offer the quickest and most affordable service available. Please contact us for more information.
Q40 : How long will it take for my canvas art to printed?
usually 2 to 5 working days of receiving a confirmed order.
Q41 : What is the resolution of your printer?
Our Epson printers use 2880 DPI print heads to deliver extremely fine detail.
Q42 : What is gallery wrap?
Gallery wrap is the process of wrapping the printed canvas around a custom made stretcher frame. The image is wrapped around the frame for a clean, modern look. Float frames can also be used with gallery wraps to add an extra element of sophistication.
Q43 : RGB or CMYK?
We prefer RGB(Red, Green, Blue) files instead of CMYK (Cyan, Magenta, Yellow, Black) because all digital files are captured via native RGB devices.
Q44 : Are the uploaded files safe?
Yes, we do not use your files for any other usage without your agreement.
Q45 : Will the colours on my canvas print be the same as what I see on my monitor?
We do our best but unfortunately we can not guarantee an exact color match as on screen colors will vary dependent upon your monitor settings.
Q46 : Do you only print on canvas?
No, we can print to fine art paper and photo papers. We do offer custom picture framing too.
Q47 : I don't see my question here!
Email us and we'll answer you as quickly as possible.
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